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No Such Thing as a Free Lunch
by Michael Marquette (rev 6/2/00)
You can't miss all the ads for free services on the Net these days. Free
e-mail, web pages, fax, voice-mail, dial-up access, and now even free DSL access, but are
these services really free? All of these services are supported by advertising in some
way, but this isn't the only "cost".
E-mail was the first to appear, in the form of web-based mail. Web-based e-mail can be
used by anyone with access to a computer and an Internet connection. This feature is both
its strength and its weakness. For the frequent traveler web based e-mail can be an
invaluable tool, allowing them to retrieve their e-mail wherever they can they can get
Internet access. For the heavy e-mail user, free services leave much to be desire. Most
notably missing is the ability read and compose mail offline, and standard file attachment
capabilities. Yes, some services handle file attachments, but it's almost always
cumbersome when compared to traditional e-mail programs. Other downsides include message
format compatibility issues and all those advertisements that appear with each message.
Although free web pages have been around for some time, like free e-mail, sites have been
appearing all over the Net. Originally, these pages offered only the most basic features
and usually required a link to the providers main site. This main site would carry some of
the advertising used to help support the site, plus information to recruit new users. Now
these free page sites offer more capabilities, like easier page uploading and enough space
to store files for download. Along with these extra features has come more methods of
supporting and promoting the site, like watermarks that always appear and the worst, in my
opinion, pop up browser windows.
Other services often offer "basic" freebies, and then try to convince you to
upgrade to more complete packages. If the basic services are all you need, then it can
definitely be a good deal. For example, I use a free fax receiving service that allows me
to have a fax number in a different area code. All faxes are then e-mailed to me without
ads of any kind. Another service worth staring at ads for is
Dialpad.com (see the
link on the left), which offers free PC-to-Phone calls anywhere in the U.S.
Many different free services, some potentially useful, with two different ways of
supporting these services. With most services, the user actually "pays" by
viewing, and sometimes clicking on, the ads that accompany it. With web pages though, it's
the viewers that ultimately pay for the site. They are the ones who are expected click on
the ads and put up with those annoying pop ups. Consider this carefully if you are trying
to attract viewers to your site. If your visitors are annoyed too much, they won't stay
long enough to see what you have to offer, and that can definitely cost you.
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